Friday, January 9, 2015

Being Angry is a Bad thing ... ❤


Me: Sir, we have been informed by XX institution that your redemption have been rejected because your signature is differ from what you had signed earlier. Would you please visit our office again to resign the document?
Client: How different is the differ? How to come?' Do you know where i stay?' ...
Me: Sorry Sir, the other party company will not disclose this kind of private details to us. ...
Client: Then how am i supposed to know that how different is my previous signature compare with what i have signed?' What if i signed again and still different?' ...
Me: Sir, you should be able to check with the officer when you visit the company. ...
Client: Are you sure or not?' You don't waste my time telling me do this and that. ...

Mr. K (Yes, his surname starts with K) picked up my call with quite a nice and soft voice but after i have informed him the situation, his voice started to go up and basically he was treating me as an inferior and shouting at me through phone. The abovementioned XX institution is a bank. Bank is not supposed to disclose any personal details to any third party, what do you think of when it comes to a or your signature?' I seriously hope bank would tell me his signature and his credit card number LO. :/

I have to admit that during the situation when he raised his voice, i had so much urge to shout back and 'warn' him "Sorry Sir, i'm the intermediary that inform you what is happening. Please don't shout at me." But i didn't. Remember?' When people are being rude to you, it defines who they are. Not who you are. So there is no need to be angry and retort back.

What i'm trying to say is that ...
All of us have been through this kind of situation, you get frustrated and annoyed by the fact that things can't be done fast enough and there are so many cumbersome procedures. So when the intermediary, be it an admin, a banker, a consultant etc, inform you the bad news or something need to be done and ask you to revisit their office, we tend to get raged. It is normal. We tend to shout at the person who is informing us, let it be who is he/she and what is her/his position. I did that before and i think everyone does that ...

Have you thought about who they are and what position they are in when their job is to informing you?' Do they have any says on your approval/rejection?' Are they responsible to this or it is you who is responsible to the approval/rejection?' Those who get raged easily never think (Yea ~ I wasn't thinking before this) ... And it also reflects their character in the way their treat you ...

I have to admit that Mr. K is a good-looking guy but with a shitty character. I don't judge quick. I talked to him twice. Same attitude. I don't think i will get a different attitude on the third times. But i don't think i'm making any call to him, La La La La ~ I guess he has a lot of pressure from his boss and colleagues that he get raged so easily and i'm the only one he can scold in the earth. Poor thing ...

Sorry, i get distracted by what i wanna tell instead of what i wanna share ...
I used to have a bad tempered like him but not anymore. When you are being mad, you are actually damaging yourself mentally and physically. For instance, you are mad that the officer was rude to you and you swear you gonna complain for God's sake. Now. Let's Think ...

Situation: 
You are mad at the officer who was being rude to you.
You swear your heart out in your mind and swear that you gonna lodge a complain and make him/her get saked. (Can it be done?' Don't know ...)
You can't focus and be productive.
You feel like sharing with people what has happened. (Negativity)

In the officer's situation: 
Where should i have my dinner later?' Hmm ... McDonald?' KFC?' Hmm ...
Ai Ya ~ I think i should go for manicure again! This keyboard is killing my pretty manicure man!
Should i resign?' Should i ...

Clear?' Only you ...
You are actually torturing yourself and being ridiculous from an outsider's point of view.
If you are in this kind of situation, think from the other party's side. Maybe the officer just get scolded by his/her boss about what he/she didn't do?' Maybe something happened to her/his family that he/she feels like crying but she/he needs to work in order to make a living?' Maybe ... Everyone goes through something, you don't assume people are having an easy live by the smile or from the outside. You never know ...

If you are really not satisfied by how you have been treated then maybe you can imagine that she/he is going through a stoicism (he/she cannot have sex) or a bereavement (his/her family has died) and tell him that you are sorry about what he is going through. Being sarcastic or not, your choice. You may say "Thank You" in a super friendly way to let him/her know that he/she is not behaving. You way, your call.

Treat people how you want to be treated. 
What goes around, comes around. 

Thanks for reading ... ❤

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